Refund policy
Here's the updated policy with all return windows changed to 7 days:
Return & Refund Policy
We want you to love your sneakers. If something isn't right, we're here to help.
Returns We accept returns within 7 days of delivery. To be eligible, items must be unworn, in their original condition, and returned in their original box with all tags and packaging intact.
Change of Mind Returns If you simply change your mind or no longer want your sneakers, a 10% handling fee will be deducted from your refund. Additionally, the cost of return shipping is fully the responsibility of the customer in these cases. Items returned due to change of mind must still be unworn, in their original condition, and in the original box with all tags and packaging intact.
Worn Items If a return is accepted on a worn item, a 10% handling fee will be applied and all return shipping costs are fully the responsibility of the customer. Please note that worn items are generally not eligible for return unless otherwise agreed upon at our discretion.
How to Initiate a Return To start a return, contact us at [your email address] with your order number and reason for return. We'll provide you with instructions on how to proceed.
Exchanges We offer exchanges for different sizes or styles, subject to availability. If you'd like to exchange your sneakers, please contact us within 7 days of delivery.
Refunds Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days, less any applicable handling fees.
Sale Items Items purchased on sale or with a discount code are final sale and cannot be returned or exchanged unless they are defective or damaged upon arrival.
Damaged or Defective Items If your sneakers arrive damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will arrange a free return shipping label for you to send the item back to us. Once we receive and inspect the returned sneakers, we will process either a full refund to your original payment method or an exchange for a replacement pair — whichever you prefer.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.